Shipping policy
Processing Time
Orders are typically processed within 2-3 business days.
Estimated Delivery Times
- Europe / Middle East: 10-20 business days
- North America / Asia / Oceania: 10-20 business days
- Latin America / Africa: 14-25 business days
Delivery times are estimates and may vary due to customs, local courier delays, or public holidays.
Customs & Duties
Import taxes and duties may apply depending on your country. These are the recipient’s responsibility. We include necessary documentation to support customs clearance.
Tracking
Tracking information will be provided once your order ships. Please allow 24–48 hours for tracking updates to become available.
Expedited Delivery Requests
For time-sensitive occasions or preferred express service, our concierge team is pleased to assist. We frequently arrange bespoke delivery via DHL, FedEx, UPS, and other international express couriers.
Please contact info@cartisane.co prior to placing your order to receive a tailored shipping quote and estimated arrival date based on your destination and order volume.
Kindly note: Express delivery is not included in the standard checkout and must be arranged in advance.
Holidays & Peak Season
Delivery may take longer during holidays or peak shipping periods.